How to renew Police Clearance Certificate on eCitizen

DCI is the Directorate of Criminal Investigation and any Kenyan wishing to seek employment in some departments is required to have the police clearance. The police clearance is at times called the Good Conduct Certificate. Teachers also need the police clearance to apply for TSC numbers as well. Safaricom also requires M-PESA agents to submit this document to prove they don’t have any criminal records against them. In this article you will learn how to renew police clearance certificate online on eCitizen

Renewal of Police Clearance Certificate is not different from first time applicants. The procedure for renewal and application are all the same since in each scenario fingerprints are collected. These fingerprints can be captured at the nearest Huduma Centres, you can check out the nearest Huduma Centre in your town. They are then sent to DCI headquarters for cross-referencing against the national database.

For the renewal you need to pay the same amount paid during first application. Renewal of Good Conduct costs Kshs. 1,050 payable via M-PESA using the eCitizen Paybill number. We outline the entire procedure on how to renew the police clearance here in this post.

How to Renew Police Clearance Certificate Online (The Procedure)

Below is the procedure you can follow to download the police clearance fingerprint elimination form and the invoice. The invoice can be used in the meantime before the actual good conduct is approved by DCI. The procedure is as follows :-

• Go to your mobile phone or PC browser
• In the URL address bar key in the eCitizen website or just click on https://dci.ecitizen.go.ke/dashboard
• You will be prompted to log in, enter your ID Number or email registered on eCitizen, and key in your password.
• Request an OTP to be sent to your phone or email and fill it in the field provided to access your eCitizen account.
• Under Agencies look for the Directorate of Criminal Investigation (DCI) and click on it. Meanwhile, if you click on the link above you will be redirected to the DCI portal.
• Click on Police Clearance and select whose application you’re doing. If it is yours or your child’s. And click Next
• Scroll Down to see the requirements and click Next
• Select your Fingerprint Area i.e. Western or Nairobi or Coast and select your nearest Huduma Centre (Fingerprint Centre). Click on Complete and wait for eCitizen to take you to the payment page.
• You can opt to pay with any payment service but M-PESA is widely used. You can use the STK by keying in the Paybill number 222222 and the account number displayed or using the Push Notification. Once payment is done click on Complete to confirm the payment.
• Download the Invoice Receipt and the Fingerprint Form C24 and take them with you to the selected Huduma Centre remember to carry your original ID and copy of the same